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Privacy policy

Helmar Australia Pty Ltd and Helmar USA Inc. Website Privacy and Security

1) Our commitment to you

We appreciate that you may have certain concerns about how personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. We strictly comply with all applicable Australian and US privacy laws.

2) Why we collect information

We collect information so that we can provide you with the best possible service. We need this information to deliver our products and services to you,
to complete transactions on your behalf and to better understand your requirements and preferences.

3) How we collect this information

We store your registration and ordering detail so that you don't have to re-enter your details every time you shop with us.  
Any personal information we collect has been supplied to us by you.

4) What we collect

The information we collect includes your name, business name, address, delivery address, phone number and e-mail address.


5) Sharing your information

We may need to pass personal details such as your name, business name and address to service providers who perform our deliveries.
This may include major delivery companies, mail houses and third party fulfilment contractors.

Helmar Australia Pty Ltd and Helmar USA Inc. are committed to reducing the amount of fraud we face. Our policy is that we will investigate any cases of fraud
that we identify. As a first time customer for example, you may receive a telephone call or email requesting more information/proof to confirm the details that
you have supplied to us. In such cases, your delivery may be delayed by up to 24 hours. If any of the information you supply is found to be false or misleading,
we will, if we deem it appropriate, report this to the appropriate authorities for them to investigate.

In special circumstances, for example if we sell our business, your information may be transferred as part of that sale.
We will not use your information for purposes unrelated to the services we provide without your consent.

6) Security

We will take all reasonable steps to store your personal information securely.

Only specially cleared staff in our Customer Service departments and IT departments have access to our customers' personal information. Their access is subject to strict controls and procedures.

Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope,
making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.

7) About cookies and what they tell us

A cookie is a small amount of data sent from a web server to your computer when you use our web site. This information does not personally identify you.
It simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product and put it in your shopping basket,
it does not tell us your personal identity unless you are registered with us.

8) Other sites

Helmar Australia Pty Ltd and Helmar USA Inc. has no control over the privacy practices of sites that are linked to our sites via hyperlinks or banner advertising.
Please take care at all times to check whose site you are visiting.

9) Changes to our privacy policies and practices

Our privacy policies and practices may be reviewed and updated from time to time in line with customer expectations and legislative changes.

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